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Information Systems Specialist – Staff Position

JOB TITLE: Information Systems Specialist

Embrace a pivotal role at William Penn University (WPU) as an Information Systems Specialist, contributing to the creation of a dynamic learning community for students, faculty, and staff. This position involves providing technical leadership, fostering leadership skills in others, deploying cutting-edge technologies, and embodying Quaker values such as simplicity, peace-making, integrity, community, and equality. Your primary responsibility will be to provide comprehensive technical support for the university’s computing and information resources. Information Systems Specialists may have a primary assignment to support a specific academic or administrative unit, a particular campus, or may serve the entire university in an at-large technician role.

DEPARTMENT: Information Technology


Education: Associate degree in Computer Science, Information Technology, or related field preferred.

Technical Proficiencies:

    • Proficient in diagnosing and resolving hardware, software, and network issues.
    • Knowledgeable in computer hardware, software, and network systems.
    • Familiarity with ticketing systems and remote support tools.

Abilities and Skills:

    • Excellent troubleshooting and problem-solving skills.
    • Strong customer service and communication skills, both verbal and written.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Capacity to manage multiple priorities and tasks efficiently.
    • Attention to detail and accuracy in recording technical support requests and resolutions.
    • Commitment to staying updated on emerging technologies and industry trends.
    • Office management and coordination abilities.


REPORTS TO: Directors of Information Technology


  • CRespond to incoming technical support requests via phone, email, or in-person and provide timely assistance to users.
  • Diagnose and resolve hardware, software, and network issues for clients.
  • Install, configure, and troubleshoot computer systems, peripherals, and software applications.
  • Escalate complex technical issues to appropriate teams or senior technicians for resolution.
  • Maintain accurate records of technical support requests and resolutions using our ticketing system.
  • Provide technical guidance and training to users on software and hardware usage.
  • Flexibility to adjust work schedules to accommodate instructional needs, downtime, system emergencies, and other issues that mandate a change of priorities.
  • Assist with the setup and configuration of new hardware and software systems.
  • Stay updated on emerging technologies and best practices in the IT field.
  • Contribute to the improvement of IT processes and procedures.
  • This position may require occasional weekend and evening hours.
  • Other duties as assigned.


EVALUATION: Performance evaluations will adhere to the policies established by William Penn University’s Board of Directors.

TERMS OF EMPLOYMENT: At-will employee

Send cover letter, resume, and references to: 

Human Resources
William Penn University
201 Trueblood Ave
Oskaloosa, IA 52577

William Penn University is an equal opportunity provider and employer.