Position Title: Information Systems Analyst
Department: Information Systems
Position Requirements and Preferences
- Education: Associate degree required; Bachelor’s degree in computer science, information systems, or other technical discipline preferred
- Excellent communication and interpersonal skills, including the ability to build positive working relationships with staff and customers of diverse professional backgrounds and personalities.
- Good analytical problem-solving and attention to detail.
- Ability to prioritize concurrent work assignments, anticipate problems, follow up on open assignments, and address delays to best meet customer needs and deadlines.
- Flexibility to adjust work schedules to accommodate instructional needs, downtime, system emergencies, and other issues that mandate a change of priorities.
- The desire and ability to keep abreast of changing technologies, to learn and utilize new technologies quickly, and to advocate their proper use.
- In-depth experience with one or more application development environments such as Visual Studio Code, Visual Studio, pycharm, etc.
- Independent decision making, ability to exercise good judgment, accuracy, flexibility, and well-developed critical thinking skills.
- Ability to work in an environment of shifting priorities, frequent, interruptions, hectic pace, and high level of interaction with students, staff, and/or the public.
- Working knowledge of computer software programs which may include Word, Excel, SIS/CRM software, or similar programs.
- Experience working with a scripting language such as Powershell or Python.
- Experience working with data through multiple sources such as a ration database, API, and/or data gateways.
- Excellent written communication skills including proficiency in business English, grammar, punctuation, and spelling.
- Ability to handle highly confidential matters and materials with discretion.
- Ability to work independently as well as be a collaborative team player in completing assigned tasks and meeting deadlines.
- Ability to work with both technical people and non-technical system users.
- Excellent customer service skills including phone and in-person reception etiquette.
WPU strives to create a vibrant learning community for all its members, including students, staff, and faculty. To help foster that community, the Helpdesk Technician will lead by example and develop others’ leadership capabilities, employ relevant technologies, and actively demonstrate the Quaker virtues of simplicity, peace-making, integrity, community, and equality. Specifically, the Helpdesk Technician will provide a wide range of technical support for the university’s computing and information resources. Helpdesk Technicians may have a primary assignment to support a specific academic or administrative unit, a specific campus, or may be assigned in an at-large technician role to serve the entire university.
- Works with user departments to analyze specific needs, integrate appropriate software/web solutions, resolve problems, and configure applications to meet system and user needs.
- Analyze business information processing needs and recommend solutions.
- Participate in projects to build or integrate IT solutions that support the needs of stakeholders.
- Develop scripts and programming where needed to support system integrations.
- Performs appropriate testing, including with users, to ensure problem-free system implementation.
- Work effectively with on-staff Analysts, IS Specialists, and Vendor-provided services supporting application development and integration services.
- Utilize, and enforce standard procedures and documentation to ensure the smooth long-term operations of systems in use by the University.
- Train user department personnel to effectively use the university’s systems.
- Provide education with a Leadership and Technology focus, and enliven thatprovision through adherence to the Quaker principles of simplicity, peace-making, integrity, community, and equality.
- Represents the College in a positive manner to prospective, current, and former students, employees, and the community.
- Demonstrates enthusiasm, self-motivation, and a positive attitude in meeting and dealing effectively and courteously with students, other personnel, and all members of the community.
- Interprets departmental and/or college policies and procedures.
- Works harmoniously with others.
- Performs in a manner that benefits student learning.
- This position may require travel.
- This position may require occasional weekend and evening hours.
- Other duties as assigned
Reports to: Information Services Manager
Start Date: Immediately
Replacement or New Position: Replacement
Closing Date of Posting: Until filled
Application Sent to: Send cover letter, resume, and references:
William Penn University
201 Trueblood Avenue
Oskaloosa, Iowa 52577
Terms of Employment: At will employee
William Penn University is an equal opportunity provider and employer.