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Online Academic Advisor/Assistant Registrar

Position Title: Online Academic Advisor/Assistant Registrar

Department: Office of Academic Affairs

Position Requirements and Preferences:

Education: Bachelor’s degree in Education, Business Administration, or related field required from a regionally accredited college or university required.

Experience:

  • Experience in higher education in administration
  • Experience with Moodle or other learning management systems required
  • Experience with cloud-based academic management systems (CAMS).

Abilities:

• Office management/coordination abilities.
• Independent decision making, ability to exercise good judgment, accuracy, flexibility and well-developed critical thinking skills.
• Ability to work in an environment of shifting priorities, frequent, interruptions, hectic pace, high level of interaction with students, staff and/or the public.
• Working knowledge of computer software programs which may include Word, Excel, institutional mainframe computer system software, or similar programs.
• Excellent written communication skills including proficiency in business English, grammar, punctuation, and spelling.
• Ability to handle highly confidential matters and materials with discretion.
• Ability to work independently as well as be a collaborative team player in completing assigned tasks and meeting deadlines.
• Excellent customer service skills including phone and in-person reception etiquette.
• Proficiency with office machines including fax, scanner and copy machine.

Responsibilities:

  • Academic advising for students enrolled in online program.
    • Creating a rapport with online students that is personal and responsive.
  • Support with a Leadership and Technology focus, and enliven that provision through adherence to the Quaker principles of simplicity, peace­making, integrity, community, and equality.
  • Represents the College in a positive manner with prospective, current, and former students, employees, and the community.
  • Demonstrates enthusiasm, self-motivation, and a positive attitude in meeting and dealing effectively and courteously with students, other personnel, and all members of the community.
  • Interprets departmental and/or college policies and procedures.
  • Works harmoniously with others.
  • Performs in a manner which benefits student learning.
  • Provide proactive academic advising to students enrolled in the online program, providing timely service in compliance with all university regulations.
  • Monitor student attendance and take appropriate action as absences occur.
    • Complete timely and accurate paperwork and maintain a system for retrieving advising records regarding: adds, drops, LOAs, withdrawals, intent to graduate, independent studies, etc.
  • Provide Faculty Orientation and training as needed (pay included in salary), providing academic support (EAGLE, Moodie, and other technical training as well as guidance for teaching and locating teaching resources).
  • Serve as direct contact for students, providing troubleshooting for Moodle, locating resources, answering policy or procedural questions, troubleshooting technology.
  • Track retention and graduation rates of online cohorts.
  • Participate in mandatory meetings.
  • Establish positive relationships with all constituents.
  • Comply with all-university policies and procedures; maintain a high level of professionalism and ethics; attend all graduation ceremonies.
  • Other duties as assigned.

Reports to: Director of Online & Remote Learning

Full-Time/Part-Time/Temp: Full-Time

Closing Date of Posting: Until Filled

Application Sent to: Send cover letter and resume:

Human Resources

William Penn University

201 Trueblood Avenue

Oskaloosa, Iowa 52577 Email: gambella@wmpenn.edu

Terms of Employment: At will employee

William Penn University is an equal opportunity provider and employer.