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Information Systems Specialist

Position Title: Information Systems Specialist

Department: Information Services

Position Requirements and Preferences

Education: Associate degree required, Bachelor’s degree in computer science, information systems, or other technical discipline preferred.

Abilities

  • Office management/coordination abilities.
  • Independent decision making, ability to exercise good judgment, accuracy, flexibility and well developed critical thinking skills.
  • Ability to work in an environment of shifting priorities, frequent, interruptions, hectic pace, high level of interaction with students, staff and/or the public.
  • In-depth technical experience with a variety of personal computers, operating systems, wired and wireless networking and telecommunications equipment.
  • Experience with popular smart phones, tablet computers, personal digital assistants, and related devices.
  • Flexibility to adjust work schedules to accommodate instructional needs, downtime, system emergencies, and other issues that mandate a change of priorities.
  • The desire and ability to keep abreast of changing technologies, to learn and utilize new technologies quickly, and advocate their proper use.
  • Excellent written communication skills including proficiency in business English, grammar, punctuation, and spelling.
  • Ability to handle highly confidential matters and materials with discretion.
  • Ability to work independently as well as be a collaborative team player in completing assigned tasks and meeting deadlines.
  • Excellent customer service skills including phone and in-person reception etiquette.
  • Familiarity with a variety of classroom and instructional hardware and software.
  • Familiarity with delivery of information services in a higher education environment.
  • Proficiency with office machines including fax, scanner and copy machine.
  • Ability to periodically lift up to 50 pounds and work in space-constricted environments when necessary.

Responsibilities

  • Support William Penn’s students, faculty, staff, and other collaborators by diagnosing, troubleshooting, and resolving technology-related questions and issues posed directly or through the help desk.
  • Encouraging and educating users on University approved best practices and proper usage of systems.
  • Installing, maintaining, repairing, and update documentation of desktop and laptop computers, networking and telecommunications equipment, and related hardware and software according to University standards.
  • Providing support for the acquisition, inventory, configuration, deployment, and surplus/recycling of technology.
  • Assisting all other technical and non-technical staff in supporting a mixed-platform environment including Microsoft Windows, Macintosh, Linux, and other UNIX-based computer systems and servers.
  • Representing Information Services in meetings and on university committees as directed, and performing other related duties as assigned.
  • Provide an education with a Leadership and Technology focus, and enliven that provision through adherence to the Quaker principles of simplicity, peace-making, integrity, community, and equality.
  • Represents the College in a positive manner with prospective, current, and former students, employees, and the community.
  • Demonstrates enthusiasm, self-motivation, and a positive attitude in meeting and dealing effectively and courteously with students, other personnel, and all members of the community.
  • Interprets departmental and/or college policies and procedures.
  • Works harmoniously with others.
  • Performs in a manner which benefits student learning.
  • This position may require travel.
  • This position may require occasional weekend and evening hours.
  • Other duties as assigned

Reports to: Information Services Manager

Start Date: January 2021

Replacement or New Position: Replacement

Full-Time/Part-time/Temp: Full-Time

Closing Date of Posting: Until Filled

Application Sent to: Send cover letter and resume:

Human Resources Coordinator

William Penn University Email: gambella@wmpenn.edu

Terms of Employment: At will employee

William Penn University is an equal opportunity provider and employer