Skip to Content

Helpdesk Attendant – Work Study Position

Helpdesk Attendant On-Campus Work Study Position

Position Title: IS Helpdesk Attendant

Department: Information Services

Work Location: Penn Hall 112

Description of Duties and Responsibilities: 

Provide first line customer service to incoming students, staff and faculty

  • Staff the IS Help Desk at 112 Penn Hall
  • Answer the IS Help Desk phone
  • Provide level 1 support to students, faculty and staff that contact the Help Desk or stop by
  • Enter requests for service into the IS Help Desk tracking system
  • Assist IS Technicians in providing various services to WPU students, faculty and staff including but not limited to:
    • Installing and maintaining computer, phone, networking equipment
    • Software installation and maintenance activities
  • Other duties as assigned

Required Qualifications: 

  • WPU students
  • Willingness to serve others
  • Friendly, helpful and courteous
  • Interest in IS, including basic understandings of PC systems, phones, networks and software
  • Great attention to detail and willingness to accept direction from others

Work Schedule (Days & Times): Monday to Friday, 8 AM to 5 PM

Hourly Wage: $7.25

Employment Start Date and Employment End Date: August 1, 2020 to April 23, 2021

Job Supervisor’s Contact: Billy Hughes, (641) 673-1055, hughesw@wmpenn.edu