Helpdesk Attendant – Work Study Position
Helpdesk Attendant On-Campus Work Study Position
Position Title: IS Helpdesk Attendant
Department: Information Services
Work Location: Penn Hall 112
Description of Duties and Responsibilities:
Provide first line customer service to incoming students, staff and faculty
- Staff the IS Help Desk at 112 Penn Hall
- Answer the IS Help Desk phone
- Provide level 1 support to students, faculty and staff that contact the Help Desk or stop by
- Enter requests for service into the IS Help Desk tracking system
- Assist IS Technicians in providing various services to WPU students, faculty and staff including but not limited to:
- Installing and maintaining computer, phone, networking equipment
- Software installation and maintenance activities
- Other duties as assigned
Required Qualifications:
- WPU students
- Willingness to serve others
- Friendly, helpful and courteous
- Interest in IS, including basic understandings of PC systems, phones, networks and software
- Great attention to detail and willingness to accept direction from others
Work Schedule (Days & Times): Monday to Friday, 8 AM to 5 PM
Hourly Wage: $7.25
Employment Start Date and Employment End Date: August 1, 2020 to April 23, 2021
Job Supervisor’s Contact: Billy Hughes, (641) 673-1055, hughesw@wmpenn.edu
