Helpdesk Attendant – Work Study Position

Helpdesk Attendant On-Campus Work Study Position

Position Title: IS Helpdesk Attendant

Department: Information Services

Work Location: Penn Hall 112

Description of Duties and Responsibilities: 

Provide first line customer service to incoming students, staff and faculty

• Staff the IS Help Desk at 112 Penn Hall
• Answer the IS Help Desk phone
• Provide level 1 support to students, faculty and staff that contact the Help Desk or stop by
• Enter requests for service into the IS Help Desk tracking system
• Assist IS Technicians in providing various services to WPU students, faculty and staff including but not limited to:
  • Installing and maintaining computer, phone, networking equipment
  • Software installation and maintenance activities
• Other duties as assigned

Required Qualifications: 

• WPU students
• Willingness to serve others
• Friendly, helpful and courteous
• Interest in IS, including basic understandings of PC systems, phones, networks and software
• Great attention to detail and willingness to accept direction from others

Work Schedule (Days & Times): Monday to Friday, 8 AM to 5 PM

Hourly Wage: $7.25

Employment Start Date and Employment End Date: August 1, 2020 to April 23, 2021

Job Supervisor’s Contact: Billy Hughes, (641) 673-1055, hughesw@wmpenn.edu