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Systems Analyst

Date:   March 27, 2019

Position Title: 
Systems Analyst

Department: Information Services

Position Requirements and Preferences:

Education Associate’s degree in computer science, information systems, or other commensurate experience is preferred.
Experience 1+ years in a Systems Analyst role
  • Excellent communication and interpersonal skills, including the ability to build positive working relationships with staff and customers of diverse professional backgrounds and personalities.
  • Project planning, organization, and management skills
  • Independent decision-making, ability to exercise good judgment, accuracy, flexibility and well developed critical thinking skills.
  • Good analytical problem solving and attention to detail.
  • Ability to work in an environment of shifting priorities, frequent, interruptions, hectic pace, high level of interaction with students, staff and/or the public.
  • Working knowledge in business systems, workflow, and application development.
  • Working knowledge technical expertise with a relational database management systems such as SQL, MySQL, Maria DB
  • Working knowledge of a fundamental programing language such as C#, C++, PHP, Python, JavaScript, VB, etc.
  • Flexibility to adjust work schedules to accommodate instructional needs, downtime, system emergencies, and other issues that mandate a change of priorities.
  • The desire and ability to keep abreast of changing technologies, to learn and utilize new technologies quickly, and advocate their proper use.
  • Excellent written communication skills including proficiency in business English, grammar, punctuation, and spelling.
  • Ability to handle highly confidential matters and materials with discretion.
  • Ability to work independently as well as be a collaborative team player in completing assigned tasks and meeting deadlines.
  • Excellent customer service skills including phone and in-person reception etiquette.
  • Familiarity with delivery of information services in a higher education environment

Position Summary:

WPU strives to create a vibrant learning community for all its members, including students, staff, and faculty.  To help foster that community, the Systems Analyst will lead by example, employ relevant technologies, and actively demonstrate the Quaker virtues of simplicity, peacemaking, integrity, community, and equality.  Specifically, the Systems Analyst will provide a full range of analysis and application integration services to the business, academic, and administrative units of the University.


  • Works with user departments to analyze specific needs, integrate appropriate software solutions, resolve problems, and configure applications to meet system and user needs.
  • Participate in projects to build or integrate IT solutions that support the needs of stakeholders.
  • Working knowledge of the university’s student information system, financial management system, and learning management system.
  • Devise, utilize, and enforce standard procedures and documentation to ensure the smooth long-term operations of systems in use by the University.
  • Develop scripts and programming where needed to support system integration.
  • Identify system utilization patterns and their effects on the different departments through the university.
  • Ensure timely user notification of maintenance requirements and effects on system availability.
  • Investigate and recommend enhancements and operating procedures that optimize system using and end user experience.
  • Support William Penn’s students, faculty, staff, and other collaborators by diagnosing, troubleshooting, and resolving software-related and data-related questions and issues posed directly or through the help desk.
  • Encouraging and educating users on the proper use of University systems.
  • Assisting all technical and non-technical staff in supporting of university software on a mixed-platform environment including Microsoft Windows, Macintosh, Linux, and other UNIX-based computer systems.
  • Representing Information Services in meetings and on university committees as directed, and performing other related duties as assigned.
  • Provide an education with a Leadership and Technology focus, and enliven that provision through adherence to the Quaker principles of simplicity, peace-making, integrity, community, and equality.
  • Represents the College in a positive manner with prospective, current, and former students, employees, and the community.
  • Demonstrates enthusiasm, self-motivation, and a positive attitude in meeting and dealing effectively and courteously with students, other personnel, and all members of the community.
  • Interprets departmental and/or college policies and procedures.
  • Works harmoniously with others.
  • Performs in a manner which benefits student learning.
  • This position may require travel.
  • This position may require occasional weekend and evening hours.
  • Other duties as assigned.


Reports to: Information Services Manager

Start Date: Immediately

Replacement or New Position: Replacement

Full-Time/Part-time/Temp: Full-Time

Closing Date of Posting: Until Filled

Application Sent to:
Send letter of application and resume:

Human Resources

William Penn University

201 Trueblood Avenue

Oskaloosa, Iowa 52577


Terms of Employment:
At will employee

William Penn University is an equal opportunity provider and employer.