Skip to Content

Media Support Technician

Date: February 14, 2019


Position Title: Media Support Technician

Department: Humanities/Digital Communications

Position Requirements and Preferences:

A. Education
  • Bachelor’s Degree in communication, media or related field preferred
B. Experience
  • Two years’ experience demonstrating the knowledge, skills, and abilities specified in this job description
C. Abilities
  • Office management/coordination abilities.
  • Independent decision-making, ability to exercise good judgment, accuracy, flexibility and well developed critical thinking skills.
  • Ability to work in an environment of shifting priorities, frequent, interruptions, hectic pace, high level of interaction with students, staff and/or the public.
  • Working knowledge of computer software programs which may include Word, Excel, institutional mainframe computer system software, or similar programs.
  • Working knowledge of IP networks and the ability to operate in an IP based environment.
  • Excellent written communication skills including proficiency in business English, grammar, punctuation, and spelling.
  • Ability to handle highly confidential matters and materials with discretion.
  • Ability to work independently as well as be a collaborative team player in completing assigned tasks and meeting deadlines.
  • Excellent customer service skills including phone and in-person reception etiquette.
  • Proficiency with office machines including fax, scanner and copy machine.


Position Summary:

The Media Support Technician is responsible for oversight and management of all facilities, equipment, and technical capabilities for William Penn University’s digital communication program. The Media Support Technician works closely with faculty, staff, and students in a collaborative learning environment to ensure functionality of digital communication facilities in order to produce quality content and meet program objectives. The Media Support Technician serves as a team member for video, audio, and multimedia productions and facilitates learning opportunities for students through formal and informal mentorships. The Media Support Technician also researches new and innovative media technologies and makes recommendations in strategic planning.



  • Provide an education with a Leadership and Technology focus, and enliven that provision through adherence to the Quaker principles of simplicity, peace-making, integrity, community, and equality.
  • Represents the College in a positive manner with prospective, current, and former students, employees, and the community.
  • Demonstrates enthusiasm, self-motivation, and a positive attitude in meeting and dealing effectively and courteously with students, other personnel, and all members of the community.
  • Interprets departmental and/or college policies and procedures.
  • Works harmoniously with others.
  • Performs in a manner which benefits student learning.
  • Ensure proper operation and function of all video and multimedia equipment
  • Ensure timely repair or replacement of faulty equipment
  • Develop and manage workable equipment checkout procedures that balances access and oversight in a student environment
  • Manage all digital communication facilities including the video studios, control room, media lab, and technical aspects of the University’s FM radio station
  • Work with Information Services to develop proper networks for resource sharing, backups, website maintenance, and streaming
  • Establish digital media management solutions including processing, archiving, streaming, and distributing
  • Serve as a mentor to students and contribute to developing a culture of student involvement
  • Educate students through inclusion in projects, teaching relevant portions of production courses, or possibly serving as instructor for practicums or other production courses
  • Create standard operating procedures for studio and remote productions
  • Display an aptitude for using and learning both existing and emerging audio, video, and multimedia technology
  • Explore creative solutions to communication and technical challenges
  • Assist in digital communication productions as necessary such as live studio and remote productions
  • Maintain an up-to-date inventory of digital communication resources
  • This position may require occasional weekend and evening hours. This position may also require occasional travel.
  • Other duties as assigned


Reports to: Director of Digital Communications

Start Date: Immediately

Replacement or New Position: Replacement

Full-Time/Part-time/Temp: Full-Time

Closing Date of Posting: Until Filled

Application Sent to: Send letter of application and resume:

William Penn University
Attn: Matt Wagner
201 Trueblood Avenue
Oskaloosa, Iowa 52577


Terms of Employment: At will employee

William Penn University is an equal opportunity provider and employer.