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Financial Aid Counselor – Federal Work Study

Position Title: Financial Aid Counselor – Federal Work Study

Department: Financial Aid – Enrollment Management

Position Requirements and Preferences:

  • Education Associate degree preferred but not required.
  • Experience Accumulation of 4 years education and/or experience demonstrating the knowledge, skills and abilities specified in this job description.
  • Abilities
    • Independent decision making, ability to exercise good judgment, accuracy, flexibility and well developed critical thinking skills.
    • Ability to work in an environment of shifting priorities, frequent, interruptions, hectic pace, high level of interaction with students, staff and/or the public.
    • Working knowledge of computer software programs which may include Word, Excel, institutional mainframe computer system software, or similar programs.
    • Written communication skills including proficiency in business English, grammar, punctuation, and spelling.
    • Interpret and implement federal, state, and institutional financial aid regulations.
    • Ability to handle highly confidential matters and materials with discretion.
    • Ability to work independently as well as be a collaborative team player in completing assigned tasks and meeting deadlines.
    • Excellent customer service skills including phone and in-person reception etiquette.
    • Proficiency with office machines including fax, scanner and copy machine.
    • Excellent proof reading skills.
    • Extremely detail orientated.
    • Strong ability to analyze and compare data.

Position Summary:

WPU strives to create a vibrant learning community for all its members, including students, staff, and faculty. To help foster that community, the Financial Aid Counselor – Federal Work Study will lead by example and develop others’ leadership capabilities, employ relevant technologies, and actively demonstrate the Quaker virtues of simplicity, peace-making, integrity, community, and equality. Specifically, the Financial Aid Counselor – Federal Work Study will manage the Federal Work-Study program, enter award information in software, mail award packets to students, serve as receptionist for the office and support university processes to achieve educational and economic goals.


  • Provide an education with a Leadership and Technology focus, and enliven that provision through adherence to the Quaker principles of simplicity, peace-making, integrity, community, and equality.
  • Represents the College in a positive manner with prospective, current, and former students, employees, and the community.
  • Demonstrates punctuality, enthusiasm, self-motivation, and a positive attitude in meeting and dealing effectively and courteously with students, other personnel, and all members of the community.
  • Interprets departmental and/or college policies and procedures.
  • Works harmoniously with others.
  • Performs in a manner which benefits student learning.
  • This position may require travel.
  • This position may require occasional weekend and evening hours.
  • Stay current on federal work-study regulations.
  • Annually update the Federal Work-Study –Student Employee Handbook and Federal Work-Study – Supervisor Handbook.
  • Gather all federal work-study job descriptions from supervisors, prior to student’s working, and provide to WPU marketing to post on website.
  • Enter in PowerFAIDs the department and supervisor for students work study job; keeping updated as needed.
  • Annually review required federal work-study off campus contracts for possible changes prior to meeting with off campus employers for signature. Contracts to be signed prior to students working.
  • After each payroll, assist work-study payroll clerk with monitoring FWS earned by students. Contact students/supervisors of those who have earned 100%, or nearing 100%, of awarded amount for the term.
  • Assist students who come to the office to complete their on-line entrance, exit, or master promissory note.
  • Assist students and parents with any financial aid questions (FAFSA, Direct Loan forms/entrance counseling etc.).
  • Enter financial aid award, from packaging worksheet, in the financial aid software. Print award letter, attach all other paperwork, and take to mailroom same day worksheet is received. Document exceptions.
  • Contact returning student their award letter packet is on hold pending their registration.
  • Review ISIR corrections to confirm Verification Specialist made all adjustments to CPS, as well as review work study earned and grant scholarship and aid reported lines are accurate.
  • Create file folders for new CASPS students and keep all filing current.
  • Enter information on confidentially form in financial aid software and file form in student folder.
  • Gather data for reports/surveys and verify for accuracy.
  • Other duties as assigned.

Reports to: Associate Director of Financial Aid

Start Date: Immediately

Replacement or New Position: Replacement

Full-Time/Part-time/Temp: Full-Time

Closing Date of Posting: Until Filled

Application Sent to: Send cover letter and resume:

Human Resources Coordinator, Angella Durian-Gambell Email:

Terms of Employment: At will employee

William Penn University is an equal opportunity provider and employer.