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Helpdesk Attendant—Work Study Position

Is this posting for an on campus department or off campus agency?
On Campus Department
On Campus Department Name
Information Services
Position Title
IS Helpdesk Attendant
How many vacancies are there for this position?
6+
Work Location
Penn Hall 112
Purpose of Job
Provide level 1 support to students, faculty, and staff
Description of Duties and Responsibilities:
– Provide level 1 support to students, faculty, and staff that contact the Help Desk or stop by.
– Enter requests for service into the IS Help Desk tracking system
– Assist IS Technicians in providing various services to WPU students, faculty, and staff including, but not limited to:
o Installing and maintaining computer, phone, networking equipment.
o Software installation and maintenance activities.
– Other duties as assigned.
Required Qualifications:
– WPU Student.
– Willingness to serve others.
– Friendly, helpful, and courteous.
– Interest in Information Services, including basic understandings of PC systems, phones, networks, and software.
– Great attention to detail and willingness to accept direction from others.
Work Schedule–Days & Times
M-F 8am-5pm
Hourly Wage
$7.25
Employment Start Date:
08/26/2019
Employment End Date
05/01/2020
Job Supervisor’s Name
Billy Hughes
Job Supervisor’s Phone Number
(641) 673-1055
Job Supervisor’s Email Address
billy.hughes@wmpenn.edu